We want you to be happy shopping with us! If you have any issues with your order, please let us know through email@example.com. Any rights you have under our returns, refunds and exchange policy are additional to the rights you have under Australian Consumer Law.
We are more than happy to offer a return, refund or exchange product(s), providing the following conditions are met:
- The items with the original receipt are returned within 14 days of the date of delivery.
- The item is unused and in the same condition that you received it. It must also be in the original packaging, including attached tags and labels.
Exception: Due to the nature of the product, slimes are not covered by the refund policy if they are touched or played with due to hygiene reasons. Refunds or exchanges will be accepted if the product has not been opened, touched or played with.
How to Return:
Provided the conditions in our refund & exchange policy have been met, item can be returned in two ways:
Purchases Made In Scoopi Stores:
Purchases made in a Scoopi Australian retail store can be returned to the store where the item was bought within 14 days of date of purchase. You must present the receipt you received in the store at the time of purchase.
Purchases Made Online
You can return an item purchased online by posting it to our warehouse address:
Unit 1, 47 Epping Rd,
Macquarie Park, NSW, 2113
Make sure your order number, name, address, email, phone number and instructions are included and any comments. Do also take note that:
- We are unable to reimburse postage costs incurred for returned/exchanged products unless it has a defect, is otherwise faulty, or we have shipped the incorrect product to you.
- If you intend to reject or return a product, please notify us online. Please do not throw the product away without receiving confirmation from a Scoopi representative. In the event of a faulty product, we reserve the right to request for evidence of the fault to be provided.
- We reserve the right to refuse an exchange or refund if the product(s) in question do not meet the above guidelines.
Please review your orders carefully before placing it as we do not provide change-of-mind refunds. Provided the conditions in our refund & exchange policy have been met, refunds will be credited to your credit card or other original form of payment and will be processed within 3-5 business days.
We accept exchanges within 14 days from the date of delivery. Do notify us first through firstname.lastname@example.org before sending the product back for an exchange.
How To Exchange An Item
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Scoopi. Exchanges are subject to stock availability.